Finastra Off Campus Drive : Finastra Off Campus hiring fresher for Junior Functional Engineer – Customer Support Role for Bachelor’s degree graduates and any batch graduates are eligible. The detailed company eligibility and application details are given below.
|Job Title||Junior Functional Engineer – Customer Support|
|Job Type||Full Time|
About Finastra :
At Finastra our purpose is to unlock the power of finance for everyone. We build and deliver innovative, next-generation technology on our open Fusion software architecture and cloud ecosystem. We’re one of the world’s largest FinTech’s working with over 9,000 customers, including 90 of the top 100 banks globally. Our scale and reach allow us to build long-lasting relationships that put our customers and their customers first.
Job Description :
Be part of the Kondor Engineering Support Group in Bangalore where you will strive to deliver quality customer services to local and foreign clients, reporting to a local manager. Fusion Capital Kondor is a market-leading trade and risk management solution to manage global trading activities on a single, flexible and extensible platform. Easily customizable to meet each user’s individual needs, it provides real time, front-to-back coverage across the full range of asset classes and market instruments. It is used by traders, head traders, dealing room managers, financial analysts and risk managers.
Role and Responsibility :
- Responsible for the customer support experience with Finastra
Own, troubleshoot and solve customer functional issues in accordance with client’s SLAs.
Ensure that the clients are able to utilize the product properly as per their needs
Update clients on the progress towards issue resolution
Identify cases that require escalation (either technically or strategically) create defects in JIRA upon necessity
Create and maintain incident management requests to product group using collaboration, troubleshooting best practices and transparency within and across teams.
Drive functional collaboration and engagement outside of CS
Lead or participate in building communities with peer delivery roles; may be workload or specialty specific
Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer experience
Education and Skills :
- Bachelor’s degree in banking and finance
- Very good communication skills
- Strong analytical abilities
- Customer focus
- Attention to details
- Good command of English
- Light Linux knowledge
- Light SQL knowledge
How To Apply Finastra Off Campus Drive ??
All interested and eligible candidates can apply before expire in the following link.
Apply Link : Click Here
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