Thomson Reuters Off Campus Drive : Thomson Reuters Off Campus hiring fresher for Associate Customer Success Executive Role for Bachelor’s degree graduates and any batch graduates are eligible. The detailed company eligibility and application details are given below.
| Job Title | Associate Customer Success Executive |
| Job Type | Full Time |
| Location | Hyderabad |
| Experience | Fresher – 2 years |
About Thomson Reuters :
Thomson Reuters is a leading provider of business information services. Our products include highly specialized information-enabled software and tools for legal, tax, accounting, trade and compliance professionals combined with the world’s most global news service, Reuters.
Job Description :
Leads renewal and simple upsell sales motions for existing accounts, driving retention during the renewal window. Drives renewal, achieves retention targets and simple upsell opportunities within the contract renewal window. Helps customers realize value. Covers lower complexity deals which cannot be delivered digitally. Handle escalations from Digital Chat Assist (DCA) related to renewals. Coverage is through virtual channels, with no travel
Role and Responsibility :
- Closes renewals and simple upsell opportunities for assigned accounts and/ or geography
- Support low-touch customers with end-to-end renewal motion (supported by digital tools, autorenewal and self-serve options)
- Manage high-risk low-touch accounts to reduce likelihood of churn and, ideally, drive growth
- Generate qualified leads for cross-sell / complex upsell to be handed off to Sales Executives
- Identifies the best virtual channel for engagement with customers
- Supports in developing and executing account and / or territory growth strategies
Education and Skills :
- Degree-level education or Bachelor’s degree equivalent
- 0 – 2 years experience in Customer Success, Customer Service / Support, and / or SaaS implementation
- Junior-level professional with knowledge in a technical discipline or specialization.
- Position for a developing professional building experience in their specialist function.
- Good understanding of roles of relevant functional groups in own area.
How To Apply Thomson Reuters Off Campus Drive??
All interested and eligible candidates can apply before expire in the following link.
Apply Link : Click Here
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