Wipro Off Campus Drive : Wipro off campus hiring fresher for Customer Service Representative Role for B.E / B.Tech / BCA / B.Sc / BBA / MBA / B.Com / BA / BHM degree graduates and any batch graduates are eligible. The detailed company eligibility and application details are given below.
About Wipro :
Wipro is a leading IT, consulting and business services company. We harness the facility of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to assist our clients adapt to the digital world and make them successful. A corporation recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we’ve over 190,000 dedicated employees serving clients across six continents. Together, we discover ideas and connect the dots to create a far better and a bold new future.
Job Description :
We are looking for smart professionals with a great attitude to make every single client interaction delightful.
Job Title: Customer Service Representative
Job Type: Full Time
Work Location: Gurgaon
Experience : Fresher – 2 Years
Role and Responsibility :
- Customer Service through calls, Chats & emails
- Ensure timely and accurate service delivery at defined productivity levels
- Build client & domain knowledge to be able to deliver a resolution on the first conversation
- Ensure adherence to Client Service Level Agreements (SLAs) like Customer Satisfaction, Service Level, Handle
- Time & Customer Effort
- Maintain Internal & Client level delivery quality on calls, chats & email conversations
- Adhere to Customer Service Attendance & Accountability policies
- Execute issue /query resolution and ensure proper documentation & follow-up
- Identify, share and support operational improvements
Education and Qualification :
- Graduates in B.Com, B.A,BCA, BBA,BHM, BSc & BSc IT (Except Stats, Maths Hons & Eco Hons)
- Full time MBA, BE, and B-tech graduates with minimum 6 months of BPO experience
- Experience 0- 2 yrs.
- Excellent communication skills
- Should be flexible to work in rotational shifts
- Proficient in computer usage and Basic knowledge on MS Office
- Defined career roadmap which offers growth opportunities
- Performance based incentive program**
- Investment in talent development and skills enhancement
- Work life balance with 5 day work week
- Collaborative environment with best in class professionals
- Focus on colleague engagement and fun@work
- Depends on Process/Client alignment
How To Apply Wipro Off Campus Drive ??
All interested and eligible candidates can apply before expire in the following link.
Apply Link : Click Here
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