FICO Off Campus Drive : FICO Off Campus hiring fresher for Customer Support – Engineer Role for Bachelor’s degree graduates and any batch graduates are eligible. The detailed company eligibility and application details are given below.
|Job Title||Customer Support-Engineer|
|Job Type||Full Time|
About FICO :
FICO (NYSE: FICO) is a leading global analytics software company, helping businesses in 90+ countries make better decisions. Join our world-class team today and fulfill your career potential!
Job Description :
As a Product Support Engineer, you will provide remote technical support to internal and external clients globally for both hosted and on-premise solutions by supporting our diverse product portfolio. You’ll collaborate through innovation with IT, operations teams, product development and product management.” – VP, Product Support.
Role and Responsibility:
- Product/Customer support for global clients.
- Manage the flow of customer’s incidents via telephone, Cases/Incidents, and working with next level support, Infrastructure teams, Product teams and manage end-to-end communication with clients based on agreed SLAs.
- Triage and escalate incidents in a timely manner according to standard operating procedures.
- Act as a liaison between engineering and consulting teams to resolve incidents.
- Maintain and determine ways to improve the customer experience, always demonstrating a strong client-focus with professional communication.
Education and Skills :
- Bachelor’s degree or equivalent.
- Sound understanding in managing, handling, and troubleshooting multi-tier Cloud applications/software products and on-premise solutions.
- Good customer-facing skills in general to handle phone and emails of clients.
- Good understanding about Enterprise level application support and infrastructure Support.
- Good knowledge on Cloud Platform.
- Flexible to work primarily in shifts, 24×7 environment
How To Apply FICO off campus Drive ??
All interested and eligible candidates can apply before expire in the following link.
Apply Link : Click Here
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