Teradata Off Campus Drive : Teradata Off Campus hiring fresher for Customer Technical Support Specialist Role for B.E / B.Tech / M.E / M.Tech / MCA / M.SC Graduates and any batch graduates are eligible. The detailed company eligibility and application details are given below.
|Job Title||Customer Technical Support Specialist|
|Job Type||Full Time|
|Experience||Fresher – 2 years|
About Teradata :
Teradata is the connected multi-cloud data platform for enterprise analytics, solving data challenges from start to scale. Only Teradata gives you the flexibility to handle the massive and mixed data workloads of the future, today — making your data easier to consume everywhere, with no added risk.
Job Description :
The Technical Support Specialists works in a fast-paced, demanding technical customer support center environment that requires timely solutions to complex technical problems, often of a critical nature to the customer. As a technical support specialist for Teradata’s Base Support team, you will perform troubleshooting activities, escalate problems to the appropriate party(s), and assist in communicating the solution to the customer.
Role and Responsibility :
- Accept and respond to incoming calls and emails.
- Provide Initial problem triage and clarify problem definition
- Search knowledge bases for known solutions to known problems
- Identification and management of duplicate incidents
- Extract logs, dumps, error files from customer systems
- Prepare and transmit source upgrade files
Education and Skills :
- Read, write and speak Japanese Language – JLPT N3 and above
- 0-2 years of Technical Support related experience.
- Basic Database and Operating System knowledge
- Experience in Help Desk/Customer service position is a plus
How To Apply Teradata Off Campus Drive ??
All interested and eligible candidates can apply before expired in the following link.
Apply Link : Click Here
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