Fiserv Off Campus Drive: Fiserv Off Campus hiring fresher for Application Support Engineer Role for any graduates and any batch graduates are eligible. The detailed company eligibility and application details are given below.
| Job Title | Application Support Engineer |
| Job Type | Full Time |
| Location | Chennai |
| Experience | Fresher – 1 year |
About Fiserv :
Fiserv, Inc. (NASDAQ: FISV) is a leading global technology provider serving the financial services industry, driving innovation in payments, processing services, risk and compliance, customer and channel management, and business insights and optimization.
Job Description :
In order to protect our Fiserv community, Fiserv requires all newly hired employees in the United States to be fully vaccinated before their start date. Proof of vaccination will be a condition to hiring. Fiserv complies with all applicable laws regarding the reasonable accommodation of individuals with disabilities and/or sincerely held religious beliefs.
Role and Responsibility :
- Interact with customers via phone, customer service portal and emails to troubleshoot and resolve customer issues
- Proactively coordinate with customer and Ondot team members to get customer issues resolved within Service Level Agreement (SLA) time periods
- Based on on-call duties, be available after hours and weekends
- Initiate or join customer conference bridge for Severity 1 issues and based on issue, pull in relevant Ondot & customer team members to join the bridge till the issue is resolved or downgraded
- Ask customers targeted questions and perform specific actions to triage issues to find root cause
- As needed, create Oracle Database SQL Queries to troubleshoot customer functional issues
- Develop and publish Knowledge Base and Run Books for most frequently reported customer issues
- For valid customer issues, create JIRA tickets with steps to reproduce the issue, and attach relevant screenshots, DB Query output and relevant log files for non-support team members
- Take initiative and work independently to meet organizational priorities
- Be a team player in a global team that works round the clock to meet customer needs
How To Apply Fiserv Off Campus Drive??
All interested and eligible candidates can apply before expire in the following link.
Apply Link : Click Here
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