Capgemini Off Campus Drive : Capgemini Off Campus hiring fresher for Support Analyst Role for any degree graduates and any batch graduates are eligible. The detailed company eligibility and application details are given below.
| Job Title | Support Analyst |
| Job Type | Full Time |
| Location | Mumbai |
| Experience | Fresher – 1 year |
About Capgemini :
Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future.
Job Description :
Capgemini is hiring the best technical graduates emerging out of top engineering colleges to join us and become an integral part of our workforce. As a part of Capgemini Exceller program, you will get to work with diverse teams, cross-functional projects & join a collaborative network of peers and mentors; working together for sustainable solutions for customers.
Role and Responsibility :
- Handling Service Now tickets incidents and requests by properly analyzing the details and taking appropriate action.
- Ensuring that incidents and requests are resolved above SLA with a min of 96 Extracting data from the asset database and Service Now tool and preparing timely accurate reports.
- Preparing and maintaining detailed process documentations as and when required and updating the same on a regular basis Assisting depot tech in getting in touch with other resolving teams as part of provisioning.
- Highlighting outages to incident management which hampers teams productivity and daily business Not needed Attend weekly conference calls meetings with various teams to provide provisioning reclaim status.
- Experience of handling tickets on a Ticket Management tool BMC Remedy HP IT Service Manager Ser vice Now or any of the recognized ticketing systems.
Education and Skills :
- 0 to 1 years
- Service Now tickets incidents.
- Ticket Management tool BMC Remedy HP IT Service Manager Ser vice Now
- MS Excel analysis and reporting
How To Apply Capgemini Off Campus Drive??
All interested and eligible candidates can apply before expire in the following link.
Apply Link : Click Here
Instant Job Updates and Alerts :
Join our Official Whatsapp Group: Click Here
Join our Official Telegram Channel : Click Here
Join our Official Instagram : Click Here
Join Our Official Facebook Page : Click Here